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NEW! On-Line Mentored Learning Program - GET 90 Days / Learn Online!

Mentored Learning Training Programs (One-on-One Mentoring)

This online or classroom based, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.

   

Take the mentored training for a Spin!!
Through the Video Lectures you gain access to the world's leading Technology experts. The unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience. All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you.

NEW! Experience our Video lectures for yourself > ITIL Foundations V.3 --- DEMO

ITSM Service Manager Patrick Von Schlag takes you through this hands on ITSM Version 3 Foundation certification training program and introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. This course helps students prepare for the certification exam along with acquiring valuable insights from Patrick who has years of experience in the management of IT operations and ITSM programs.


KEY BENEFITS of ON-LINE MENTORED LEARNING

  • An Affordable Pricing Model enables enterprises to train everyone in the IT organization at a fraction of what they would pay for public or multi-student onsite class.
  • Flexible Scheduling & Venue enables students to schedule class time and location around their schedule not that of a fixed class schedule.
  • Ninety Day License enables the student to internalize the concepts of ITIL and ITSM and prepare for the exam without restrictions and boundaries of a fixed schedule class.
  • One-on-One Mentor Support enables students to reach out to a trusted advisor or coach for any questions that might come up during their training program.
  • Flexible Testing enables the student or training coordinator to schedule examinations around the students learning schedule not that of a fixed class schedule.
  • Integrated Student Manual enables students to receive an online copy of the book at the same time they receive their MLT program.

Need more info about our Course Offerings? or Want to register?
Please contact ITIL@OmnikronUniversity.com or (818) 223-4115.

Solutions Products and Services

When you embark upon a mission to change your organization you want experience, consistency, quality, and rapid results.
Omnikron University partners with clients to understand their needs, and then recommend an ITSM solution based on cross-functional industry best practices for certification of staff, design and implementation training team mentoring and staffing services.

ITSM PROFESSIONAL SERVICES
  • Project Management
  • Planning & Design
  • Mentoring
  • Staffing
  • Technology Design
  • Integration Services
  • Research
  • Managed Services
  • Outsourcing

ASSESSING YOUR ITSM PROGRAM MATURITY
Have your teams been trained? The CIO, PMO, Service Management exploratory Groups will normally lead this effort until they have a commitment to move forward with their program. Once they cross that bridge, depending on the size of the company, the responsibility for training may shift to an IT Education group.
Do you have an ITSM Baseline Maturity Assessment? The Service Design group (IT Engineering) normally contracts this requirement to understand what they are capable of delivering and what they need to do to improve their this going forward.
Have you developed an ITSM Service Delivery & Management Plan? The Service Strategy group, led by the CIO or Director of IT normally leads this effort by interfacing with the Lines of Business to determine what services and service levels they will offer to the enterprise.
Have you developed an ITSM Resource & Governance Plan? The Project Management Office (PMO) or IT Governance body normally leads the effort to establish IT Governance, Sourcing and Measurement policies for the enterprise.
Have you developed an ITSM Transition & Operations Plan? The Service Design, Transition (Implementation) and Operations teams normally lead the effort to determine how, when or if upgrades or updates will be made to the prodution IT environment.  This group also select the tools that will automate any or all aspects of the ITSM CSI program.
Have you developed an ITSM Quality Plan? The Continuous Service Improvement Team (i.e., Quality group) normally leads the effort to measure how well the enterprise is doing to meet or exceed the enterprise ITSM CSI Quality goals.


OUR ITIL SERVICE PROGRAMS INCLUDE:
DESIGN & IMPLEMENTATION WORKSHOPS that enable organizations to acquire the
Do IT Yourself (DITY) skills to assess, plan, design, implement and sustain an ITSM program.
MENTORING SERVICES that provide the coaching and guidance organizations need
to help transform the traditional Business/IT paradigm from one focused on cost
and technology to one focused on worth and service.
STAFFING SERVICES that help fill the talent gaps in your ITSM planning, design implementation and operation teams.
Our training methodology involves the student from both a "knowing" and "doing" perspective, letting them learn and practice the what, where, when and "how to" of ITIL design, implementation and operations.
     
 
 

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