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V3 Foundation
LINKEDIN GROUP
TECHNOLOGY SPONSORS
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NEW! On-Line Mentored
Learning Program - GET 90
Days / Learn Online! ITSM Awareness: A Journey to ExcellenceDELIVERY FORMAT: Web
DURATION: 2 Hours
COURSE DESCRIPTION:
This web-based training course introduces IT staff and business stakeholders to the concepts, relationships and benefits of IT Service Management (ITSM) using well accepted IT frameworks, methods and standards. Accessed through the Internet, it takes the subscriber on a 2-hour journey through a day in the life of an IT Manager and demonstrates how applying IT Service Management (ITSM) best practices can help improve the impact IT has on the business.
COURSE OUTLINE: PREREQUISITES: None
EXAM: None
WHO SHOULD ATTEND:
Senior IT and business executives, ITmanagement, staff, consultants, project managers and others interested in learning about IT Service Management.
RELATED COURSES:
Instructor-led Awareness Training Instructor-led Foundation Certification Web-based Foundation Certification INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Awareness: V3 Executive OverviewDELIVERY FORMAT:
Instructor Led or Webinar or
NEW! Mentored Learning Online
DURATION:
2, 4 or 8 Hrs
COURSE DESCRIPTION:
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. The 2-hour “Overview” defines what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value.
The one-half day “Introduction” course introduces the attendee to IT Service Management and how the ITSM processes contribute to building a quality IT infrastructure.
The one-day “Exploring IT Service Management” discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.
COURSE OUTLINE:
PREREQUISITES: None
EXAM: None
WHO SHOULD ATTEND:
Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management. Reference Material:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class. RELATED COURSES:
Web-Based Awareness Training Instructor-led Foundation Certification Web-based Foundation Certification INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM V3 Foundation CertificationDELIVERY FORMAT:
Instructor Led or Webinar or
NEW! Mentored Learning Online
DURATION:
3 Days
COURSE DESCRIPTION:
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered over three days the course
features lectures, discussion, team exercises and quizzes. It
culminates with an optional, one-hour certification examination.
COURSE OUTLINE:
DAY 1:
DAY 2:
DAY 3: PREREQUISITES:
None, but it is our recommendation that students with limited IT backgrounds sit through the Journey to Excellence web based awareness program (see below) EXAM:
An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin. WHO SHOULD ATTEND:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class. INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM V2 to V3 Foundation Certification BridgeDELIVERY FORMAT:
Instructor Led or Webinar or
NEW! Mentored Learning Online
DURATION:
1 Day
COURSE DESCRIPTION:
This one-day, instructor-led course covers the key differences and benefits of the changes in ITIL v3. The focus of this session will be on the new service lifecycle approach to implementing new and changed services, while also addressing key new concepts, functions, processes and changes to existing processes. Topics covered include: Delivered over one days the course features
lectures, discussion, team exercises and quizzes. It culminates
with an optional, one-hour certification examination.
COURSE OUTLINE:
Continual Service
Improvement
Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts and new definitions and terms
Service Operation
Incident, Problem, Event, and Access Management, Request Fulfillment and the Service Desk
Service Transition
Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store
Service Strategy
Service Economics, ROI, Service Portfolio Management, and Demand Management
Service Design
Service Catalog Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management PREREQUISITES:
Any student that wishes to take the ITIL v3 Bridge exam must be certified on Foundations v2. Students not taking the ITIL v3 Bridge exam must only have equivalent knowledge of ITIL v2 Foundations EXAM:
An optional 1-hour, 20 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin. WHO SHOULD ATTEND:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in becoming V3 Foundation certified. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
RELATED COURSES:
ITSM Awareness: Journey To Excellence ITSM Awareness: Executive Overview ITSM Foundation Certification: Best Practices Online ITSM V2 Foundation Certification INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Foundation Certification: Best Practices OnlineDELIVERY FORMAT: Web
DURATION:
9 to 12 Hours
COURSE DESCRIPTION:
This web-based ITSM Foundation certification training program introduces the student to the fundamentals of IT Service Management as defined in the IT Infrastructure Library (ITIL). Accredited by ISEB, it features a multi-media learning environment that includes module exams to gauge the student's understanding of the material. The course presents the ITSM processes using audio lectures and module quizzes. The course is designed to be completed in 9-12 hours and is available to the student for 60 days.
COURSE OUTLINE: PREREQUISITES: None
EXAM: An
optional one-hour Information Systems Examination Board (ISEB) or
EXIN certification may be taken at any of the Prometric learning
centers around the world
WHO SHOULD ATTEND:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Foundation Certification: Accelerated DeliveryDELIVERY FORMAT:
Instructor Led or Webinar
DURATION:
2 Days
COURSE DESCRIPTION:
This hands on, instructor led, ITSM Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered over two days the course features
lectures, discussion and quizzes. It culminates with an optional,
one-hour certification examination.
COURSE OUTLINE:
DAY 1 - Service Support:
DAY 2 - Service Delivery: PREREQUISITES:
None, but it is our recommendation that students with limited IT
backgrounds sit through the Journey to Excellence web based
awareness program (see below)
EXAM: An
optional 1-hour, 40 question, closed book multiple choice
examination is administered by an independent proctor at the end
of the course. Certification is through either the Information
Systems Examination Board (ISEB) or Exin.
WHO SHOULD ATTEND:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class. INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Foundation Certification: With Case StudyDELIVERY FORMAT:
Instructor Led or Webinar
DURATION:
3 Days
COURSE DESCRIPTION:
This hands on, instructor led, ITSM Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered over three days the course
features lectures, discussion, case study team exercises and
quizzes. It culminates with an optional, one-hour certification
examination.
COURSE OUTLINE:
DAY 1:
DAY 2:
DAY 3: PREREQUISITES:
None, but it is our recommendation that students with limited IT
backgrounds sit through the Journey to Excellence web based
awareness program (see below)
EXAM: An
optional 1-hour, 40 question, closed book multiple choice
examination is administered by an independent proctor at the end
of the course. Certification is through either the Information
Systems Examination Board (ISEB) or Exin.
WHO SHOULD ATTEND:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class. INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Practitioner Certification: Support & Restore (IPSR)DELIVERY FORMAT:
Instructor Led
DURATION:
5 Days
COURSE DESCRIPTION:
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Support and Restore and is for IT professionals who will participate in managing, organizing, and optimizing the ITSM Service Desk along with the Incident and Problem Management process areas. COURSE OUTLINE:
The program spans 4 days of lectures, student assessments, group activities and after hour reading assignments. The 5th day is dedicated to exam preparation and testing.
DAY 1:
DAY 2:
DAY 3:
DAY 4:
DAY 5: PREREQUISITES:
Foundation Certificate in IT Service Management along with IT or
ITSM operational experience.
EXAM: An
optional 2-hour, 40 question, closed book multiple choice
examination is administered by an independent proctor at the end
of the course. Certification is through the Examination Institute
for Information Science (EXIN). Candidates must have attended an
accredited training course and successfully completed all
practical assignments to sit for the exam.
WHO SHOULD ATTEND:
Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing the Service Desk along with their Incident and Problem Management process areas. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
RELATED COURSES:
ITSM Practitioner: Release & Control (IPRC) Certification Training INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Practitioner Certification: Release & Control (IPRC)DELIVERY FORMAT:
Instructor Led
DURATION:
5 Days
COURSE DESCRIPTION:
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Release & Control and is for IT professionals who will participate in managing, organizing, and optimizing the Change, Configuration and Release process areas. COURSE OUTLINE:
The program spans 4 days of lectures, student assessments, group activities and after hour reading assignments. The 5th day is dedicated to exam preparation and testing.
DAY 1:
DAY 2:
DAY 3:
DAY 4:
DAY 5: PREREQUISITES:
Foundation Certificate in IT Service Management along with IT or
ITSM operational experience.
EXAM: An
optional 2-hour, 40 question, closed book multiple choice
examination is administered by an independent proctor at the end
of the course. Certification is through the Examination Institute
for Information Science (EXIN). Candidates must have attended an
accredited training course and successfully completed all
practical assignments to sit for the exam.
WHO SHOULD ATTEND:
Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing the Change, Configuration & Release management process areas. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
RELATED COURSES:
ITSM Practitioner: Support & Restore (IPSR) Certification Training
REGISTER or INQUIRE:
ITIL@OmnikronUniversity.com ITSM Practitioner Certification: Agree & Define (IPAD)DELIVERY FORMAT:
Instructor Led
DURATION:
5 Days
COURSE DESCRIPTION:
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas. COURSE OUTLINE:
The program spans 4 days of lectures, student assessments, group activities and after hour reading assignments. The 5th day is dedicated to exam preparation and testing.
DAY 1:
DAY 2:
DAY 3 & 4:
DAY 5: PREREQUISITES:
Foundation Certificate in IT Service Management along with IT or
ITSM operational experience.
EXAM: An
optional 2-hour, 40 question, closed book multiple choice
examination is administered by an independent proctor at the end
of the course. Certification is through the Examination Institute
for Information Science (EXIN). Candidates must have attended an
accredited training course and successfully completed all
practical assignments to sit for the exam.
WHO SHOULD ATTEND:
Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing the Change, Configuration & Release management process areas. REFERENCE MATERIAL:
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
RELATED COURSES:
ITSM Practitioner: Support & Restore (IPSR) Certification Training INQUIRE: ITIL@OmnikronUniversity.com
REGISTER: Enrollment eForm
$$: Enrollment FEE
ITSM Service Manager CertificationDELIVERY FORMAT:
Instructor Led
DURATION:
12.5 Days
COURSE DESCRIPTION:
This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The course introduces the following learning objects for each IT Service Management process:
The program spans 10 days of lectures,
student assessments, group activities and after hour reading
assignments. The remaining 2.5 days are dedicated to exam
preparation and testing.
COURSE OUTLINE:
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